Privacy Policy

Eleva Malta (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what we collect, why, and your rights under the General Data Protection Regulation (GDPR) and the Data Protection Act (Chapter 586 of the Laws of Malta).

1. Data Controller

Eleva Malta
Email: info@elevamalta.com
Malta

2. What Data We Collect

When you submit a form on our website we collect: your name, email address, phone number (if provided), and the content of your message.

The calculator runs entirely in your browser. No inputs or results are transmitted to our servers or stored by us.

We use Google Analytics 4 (GA4) to understand how visitors use our site. GA4 collects anonymised data such as pages visited, session duration, device type, and approximate location. IP addresses are anonymised before storage.

Our website uses the following cookies:

3. Legal Basis for Processing

We process your data on the following legal bases under GDPR Article 6:

• Legitimate interests (Art. 6(1)(f)) — to respond to enquiries and improve our services.
• Consent (Art. 6(1)(a)) — for analytics cookies, where required by applicable law.
• Contract (Art. 6(1)(b)) — where data processing is necessary to perform a contract with you.

4. How We Use Your Data

• To respond to your enquiries and provide our property management services.
• To send you information you have requested about our services.
• To analyse website usage and improve user experience.
• To comply with legal obligations.

5. Third-Party Processors

Transfers to the USA are protected by Standard Contractual Clauses (SCCs) approved by the European Commission.

6. Data Retention

We retain enquiry data for up to 3 years after last contact, unless a longer period is required by law. Analytics data is retained for 14 months per Google Analytics default settings.

7. Your Rights

Under the GDPR you have the following rights:

• Access — obtain a copy of the data we hold about you.
• Rectification — request correction of inaccurate data.
• Erasure — request deletion of your data.
• Portability — receive your data in a structured, machine-readable format.
• Restriction — ask us to limit how we use your data.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — you may withdraw consent at any time without affecting prior processing.

To exercise any right, contact info@elevamalta.com. We will respond within 30 days.

8. Right to Lodge a Complaint

You may lodge a complaint with the Information and Data Protection Commissioner (IDPC) of Malta:

Second Floor, Airways House, High Street, Sliema SLM 1549, Malta
Website: idpc.org.mt

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our website is served exclusively over HTTPS.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects when the most recent changes were made.